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                                                   Timeout from quantshare login

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K V Subramanian
2020-05-29 10:07:55


I just got started with Quantshare and trying it out with a 30 day trial. I am just going through the lessons and blog. It seems like your login server stops responding to any computers originating from a certain IP occasionally. It automatically comes back fter a few hours. Is this a restriction of the trial period or some other issue.
The software and website seems to work great for a while and then suddenly I can't access the website. During this outage I cannot start the software because it cannot login. If the software is already running, it continues to run.
This happens from all computers from this site. If I logout while the website is still working, then I can access all pages. Also if I use a VPN server, I can access the pages and the software also logs in. As soon as I diosconnect the VPN server, I cannot access the website.
I have disabled the firewall and all antivirus software and the same results. I have two computers with two different firewall software and have the same issue.
Of what I have seen until now, except for this issue, I am interested in buying the full license.



QuantShare
2020-05-30 13:32:24

  0

Hi,

We did not have any downtime in recent weeks. Please contact support at quantshare [dot] com with the IPs you are using to connect to QuantShare.
Please also note that server authentication uses two servers. If you cannot log in with the first server, the next try will happen with the backup server which is located on a different site. If you cannot access both then the problem comes probably from your firewall or antivirus.



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